Read this eBook to find out how you can:
- Strengthen your customer relationships
- Lower customer care costs
- Increase bill and statement revenue
- Collect valuable customer engagement insights
While churn takes place throughout the customer life cycle, billing is one of the key times when risk of churn is at its highest. By eliminating bill shock, you can reduce the risk of damaging brand affinity and losing customers.
Just like you, your customers are inundated with information on a daily basis. On top of that, the human attention span has dramatically decreased. To continuously drive sales, every touchpoint must be optimized to create customer engagement.
A billing enquiry, one where your representative must walk your client through their invoice, line by line, takes time and can be costly. Video bills scale up 1-to-1 personalized customer care at a fixed cost.